Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.
What they're looking for
- Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
- Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers, strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
More about this role
As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.
- Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
- Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
- Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
- Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
- Partner with Sales, Delivery,...
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