Red Hat is the world’s leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies. Backed by Greylock and Menlo.
About the role
The North America Red Hat Training team is looking for an extremely organized and detail-oriented associate to join us covering West and Central US Enterprise. In this role, you will provide high touch service in order to manage education services such as training delivery oversight and coordination, course enrollments, and consumption reporting. Additionally, you will support Training Specialists (TS) and Territory Services Manager (TSM) as needed on high complexity projects.
What they're looking for
- Red Hat Learning Subscription consumption management and reporting
- Red Hat Learning Subscription assignments and demonstrations
- Red Hat Learning Subscription skills path creation and user support
- Provide support on Red Hat public training and Exam support to customers
- Trouble ticket support associated with training services
- Manage Training Unit redemption process
More about this role
The North America Red Hat Training team is looking for an extremely organized and detail-oriented associate to join us covering West and Central US Enterprise. In this role, you will provide high touch service in order to manage education services such as training delivery oversight and coordination, course enrollments, and consumption reporting. Additionally, you will support Training Specialists (TS) and Territory Services Manager (TSM) as needed on high complexity projects. This role requires excellent organizational skills and technology management. You will be part of a high-performing, government focused team working cross-functionally, collaborating with Marketing, Sales, Customer Experience, Customer Success, Operations, Curriculum and Certification teams within Red Hat to ensure successful consumption and delivery of training products and courses.
- Dedicated customer service point of contact Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
- Red Hat Learning Subscription assignments and demonstrations
- Red Hat Learning Subscription skills path creation and user support
- Red Hat Learning Subscription consumption...
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