Discover Red Ventures, a global portfolio of companies at the forefront of AI-enabled digital transformation. Backed by ICONIQ.
About the role
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
What they're looking for
- Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
- Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
- Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
- Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving
- Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives
More about this role
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
Curious how Shared Services fits into Red Ventures? Click here .
We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.
- Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
- Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
- Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
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