Discover Red Ventures, a global portfolio of companies at the forefront of AI-enabled digital transformation. Backed by ICONIQ.
About the role
As a Senior Director, Customer Experience , you will lead CX within strategic client partnerships and help build the next generation of experience talent at RV Growth & Transformation.
What they're looking for
- 10+ years of experience in product design, customer experience, experience strategy, digital product, or related disciplines, including meaningful experience leading teams and complex digital experiences
- AI/ML and agentic CX expertise: You have meaningful hands-on experience translating AI, personalization, conversational, or agentic capabilities into real customer experiences
- Leadership through the work: You can lead and develop strong teams while remaining close enough to the work to raise its quality, solve difficult problems, and accelerate execution
- Client leadership: You can build trusted relationships with senior stakeholders, navigate ambiguity and competing priorities, and influence cross-functional decisions
- Product and business judgment: You understand how customer experience, technology, and business performance connect and can translate experience decisions into measurable outcomes
- Talent development: You have a track record of developing strong designers and helping people expand their capabilities beyond traditional discipline boundaries
More about this role
As a Senior Director, Customer Experience , you will lead CX within strategic client partnerships and help build the next generation of experience talent at RV Growth & Transformation.
We are looking for a full-stack experience leader with both breadth and depth, someone who leads through both direction and direct contribution. You have operated end-to-end across experience strategy, customer research and insights, UX/UI, prototyping, delivery, measurement, and iteration. You are proficient across the full lifecycle, with deep expertise and craft in several areas, and have the judgment to know when to go deep yourself and when specialized expertise will make the work stronger.
You are also fluent in AI/ML, personalization, and agentic customer experiences . You understand how these capabilities can reshape customer journeys and have experience turning them into real, deployed experiences, not just concepts.
Lead CX Within the Partnership
- Own experience strategy and execution across high-value customer journeys, connecting customer needs, business objectives, and measurable outcomes.
- Build trusted relationships with senior client partners across Design, CX and Marketing
- Work...
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