Developers love Redis. Unlock the full potential of the Redis database with Redis Enterprise and start building blazing fast apps. Backed by SoftBank VF.
About the role
We are looking for a passionate and results-oriented Senior Customer Success Manager (Senior CSM) to join our team in the Americas. This role will support a portfolio of our largest and most strategic enterprise accounts, including Tier 1 telecommunications and communications service providers. As a Senior CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention.
What they're looking for
- Experience
- 8+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies
- Direct experience managing accounts within Telecommunications organizations (Telcos) is required
- Experience managing customers within Banking/Financial Services, Retail, or Healthcare is a plus
- Technical Acumen
- Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus
More about this role
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Redis is the world's most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, we're at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Our mission is to build innovative data solutions that empower developers and organizations worldwide to create real-time applications that transform industries.
We are looking for a passionate and results-oriented Senior Customer Success Manager (Senior CSM) to join our team in the Americas. This role will support a portfolio of our largest and most strategic enterprise accounts, including Tier 1 telecommunications and communications service providers. As a Senior CSM at Redis, you will play a critical role in...
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