Backed by Battery.
About the role
Work all tickets within the scope of a Tier I role, reaching out for support or escalating to Tier II for tickets that are outside or partially outside of scope, including: Instructing customers on how to update configurations or resolve issues themselves
What they're looking for
- Technical support experience
- Ability to learn quickly and think critically
- Comfortable reading and interpreting technical data (e.g., JSON, HL7v2, logs) to diagnose issues, even without building it from scratch
- A working understanding of APIs and web service protocols
- Strong communicator who can explain technical concepts clearly to both customers and internal teams, this role increasingly teaches customers how to use our tools rather than doing the work for them
- Organized and customer service oriented
More about this role
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Redox is on a mission to accelerate healthcare's transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Tier I Support Engineers are the first line of technical support for Redox customers, resolving day to day connectivity, configuration, and messaging...
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