Backed by Battery.
About the role
Partner with customers from contract assignment through their onboarding experience Manage multiple customers and projects at different stages in their onboarding journey with different levels of urgency
What they're looking for
- 5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry
- Hands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs
- Deep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems
- Demonstrated experience working directly with customers to understand their business needs and translate them into technical solutions
- Exceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges
- Proven success managing a portfolio of multiple, concurrent software projects from start to finish
More about this role
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.
You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make...
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