Reevo is the AI-native sales platform for prospecting, outreach, deal management, forecasting, coaching, and CRM powered by the full context of your business. Backed by Kleiner Perkins.
About the role
As our Head of Customer Success, you will own Reevo’s entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for – and make that repeatable at scale.
What they're looking for
- You are a customer-obsessed business leader who is relentless about activation → adoption → outcomes → retention . You build teams and systems that make time-to-value predictable, product usage durable, and renewals boring
- You bring deep operational judgment. You know how to scale post-sales organizations that balance structure and flexibility across segments, while holding a high bar for customer experience and execution quality
- You think systemically and strategically , connecting product usage signals and customer outcomes to product direction, GTM execution, and long-term unit economics
- You are an exceptional communicator and influencer – trusted by executives, product leaders, and customers to navigate complexity, drive alignment, and make high-quality decisions
- You thrive in high-ambiguity environments , bringing clarity, momentum, and calm as the organization scales
- 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
More about this role
As our Head of Customer Success, you will own Reevo’s entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for – and make that repeatable at scale.
Onboarding / Activation (Implementation)
Customer Success Managers (CSMs)
Technical Account Managers (TAMs)
Customer Support
You will design the operating model, systems, and metrics that turn implementation into durable adoption , adoption into measurable business outcomes , and outcomes into retention – while partnering closely with Sales / Account Management on renewals and expansion. Customer outcomes aren’t a vibe, they are a measurable business function you will run end-to-end.
We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now.
You are a customer-obsessed business leader who is relentless about activation → adoption → outcomes → retention . You build teams and systems that make time-to-value predictable, product...
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