Arago Biosciences is specializing in label-free single molecule imaging and mass measurement. Backed by Oxford Science Enterprises.
About the role
The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory functions for the North American region of Refeyn Inc., while providing secondary customer support as needed. Based out of our office in Waltham, MA, this role is primarily responsible for managing the physical inbound and outbound movement of goods, kit assembly, and stock control for our US-based operations.
What they're looking for
- Order Intake & Data Entry: Manage incoming order requests from internal and external customers, ensuring precise data entry and tracking within NetSuite ERP and Salesforce.com CRM
- Customer Contact: Serve as a secondary point of contact for customer inquiries via Salesforce.com, ensuring timely responses and maintaining communication regarding shipping updates and order statuses
- Issue Resolution & Admin: Assist with the resolution of customer complaints, transit issues, returns, exchanges, and routine vendor onboarding workflows
- Inbound Receiving & Storage: Resourcefully handle and store incoming materials across ambient, 4°C, -20°C, and -80°C temperature-controlled environments
- Order Fulfillment & Shipping: Assemble specialized kits and pack outbound shipments ranging from small ambient/dry-ice packages to palletized freight (up to 200kg) using warehouse equipment
- Stock Control: Exercise sound judgment in managing physical stock put-away, conducting routine inventory counts, and tracking product expiration dates
More about this role
The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory functions for the North American region of Refeyn Inc., while providing secondary customer support as needed. Based out of our office in Waltham, MA, this role is primarily responsible for managing the physical inbound and outbound movement of goods, kit assembly, and stock control for our US-based operations.
In addition to core logistical duties, you will manage secondary administrative and customer support operations, ensuring accurate order intake and tracking across our business systems. This role interfaces regularly with Customer Excellence, Sales, Procurement, Production, and Sales Support.
Order Administration & Customer Operations Support
- Order Intake & Data Entry: Manage incoming order requests from internal and external customers, ensuring precise data entry and tracking within NetSuite ERP and Salesforce.com CRM.
- Customer Contact: Serve as a secondary point of contact for customer inquiries via Salesforce.com, ensuring timely responses and maintaining communication regarding shipping updates and order statuses.
- Issue Resolution & Admin: Assist with...
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