Make intelligence open and accessible to all. Backed by Battery, Lightspeed and Sequoia.
About the role
Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight.
What they're looking for
- 5+ years of experience with Tier 1 and Tier 2 IT support
- Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engineers, and non-technical people
- Ability to navigate complex, non-trivial problems with minimal support
- Experience working with both macOS and Windows devices (Linux is a bonus)
- Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
- Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
More about this role
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal-customer-facing role in which you will be regularly supporting executives, executive assistants, engineers, and non-technical people with everyday IT problems.
Handle day-to-day operational IT requests
Define and implement systems and processes that will help the IT function operate more efficiently
Provide white-glove operational support for executives
Facilitate rapid growth by...
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