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About the role
The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations. This role partners directly with internal and external teams, supporting Account Management and Operations at the start of new customer relationships and, as those relationships mature, store-level leadership within our customer accounts.
What they're looking for
- 1–2 years in customer success, account coordination, client services, or retail/store operations (direct marketplace or multi-location retail experience is a plus, not a requirement)
- Strong attention to detail — you catch setup errors and inconsistencies before they affect a store
- Comfortable working across multiple systems and tools simultaneously while maintaining data accuracy and meeting deadlines
- Service-oriented communication style, with the judgment to tailor tone between corporate stakeholders and store-level staff
- Ability to triage and prioritize escalations, knowing when to resolve directly versus loop in Marketplace Ops or Account Management
- Demonstrated ability to use AI tools and technology to improve productivity and accuracy
More about this role
Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex aims to be the largest retail workforce in the world without owning a single store.
More than 16 million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.
Reflex solves this through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform lets stores flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We're scaling fast with some of the most notable brands in retail and are live in more than 1,200 active stores across the US.
The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations. This role partners directly with internal and external teams, supporting Account Management and Operations at the start of new...
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