ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction. Backed by 645 Ventures.
About the role
We are looking for an Operations Associate to keep the everyday machinery of ReflexAI running smoothly, across operational functions like hardware inventory, access management, compliance, and financial operations. This is a hands-on, detail-driven role for an organizational wiz who thrives on turning scattered tactical work into clean, repeatable processes. You'll sit at the intersection of IT, compliance, finance, and people ops, and take on a handful of standing operational projects along the way.
What they're looking for
- 1–3+ years of experience in operations, IT administration, executive/business support, or a similar generalist role
- Strong organizational skills and comfort managing many small, concurrent workflows
- Clear, proactive communication and follow-through
- Basic comfort with IT/hardware logistics and SaaS access management
- Some exposure to finance or accounting operations, or strong aptitude to pick it up quickly
- U.S. citizenship is required . This role supports ReflexAI's U.S. Department of Veterans Affairs contract and requires access to systems for which citizenship is a condition of access
More about this role
At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business's unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction.
We are looking for an Operations Associate to keep the everyday machinery of ReflexAI running smoothly, across operational functions like hardware inventory, access management, compliance, and financial operations. This is a hands-on, detail-driven role for an organizational wiz who thrives on turning scattered tactical work into clean, repeatable processes. You'll sit at the intersection of IT, compliance,...
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