Regard reviews 100% of the EHR to recommend diagnoses and generate documentation at the point of care — earning revenue through better care, not queries. Backed by Techstars.
About the role
Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion Establish clear retention goals and renewal milestones for the client Regard team to work toward
What they're looking for
- 3+ years professional experience in healthcare customer success
- Experience working with the acute care setting within the past 2 years
- Experience with inpatient Epic or Cerner EHR integrations in the past 2 years
- Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting
- Strong proficiency in Excel, analytics, and modeling
- Track record of fostering productive, long-term business partnerships
More about this role
As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for account growth and expansion. This role will report to the Director of Customer Success, and will work closely with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience.
This role requires recent experience working with clinical leaders in the acute care setting as well as experience with Epic or Cerner EHR integrations.
Regard's mission is to bring world-class healthcare to everyone. Our technology reasons through a patient's entire medical record to recommend diagnoses that would otherwise be missed, in real time at the point of care, during chart review, and in population-wide screening to identify patients who qualify for lifesaving treatment.
We work alongside some of the top health systems in the country to lead the change this industry needs....
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs