Unify siloed data into trusted 360 views with Reltio. Power AI, improve operations, and drive growth with real-time context intelligence. Backed by NEA and Sapphire.
About the role
The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy.
What they're looking for
- Bachelor’s degree in computer science engineering or similar field of study
- 5+ years of experience working in a technical support capacity
- 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services
- 3+ years of experience with REST APIs and integration tools
- 3+ years of experience with on-premise or cloud MDM solutions
More about this role
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we...
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