Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial,...
About the role
We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.
What they're looking for
- Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent
- A solid understanding of electronic design software, verification and automation
- Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred
- 6+ years of experience supporting electronic design software, enterprise engineering platforms, or related technical solutions
- Previous Experience in Technical Support role preferred
- Fluent in English
More about this role
We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.
The successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires a strong foundation in PCB design, electronic product development workflows, and Altium products, combined with working knowledge of enterprise systems, integrations, authentication technologies, and related infrastructure commonly used alongside our solutions.
This position is focused on supporting and troubleshooting Altium products within complex customer ecosystems rather than providing consulting services...
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