Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consistent support. Backed by Norwest.
About the role
Lead a team of engagement managers. You manage, coach, and develop a team of EMs — setting the bar for delivery quality, problem-solving tough situations with them, and helping them grow into stronger owners. Their success is how you measure your own. Own portfolio health, end to end. You keep a finger on the pulse of every client and engagement in your portfolio — spotting risk early, stepping into the hard situations personally, and making sure each project lands the outcome the customer was promised.
What they're looking for
- 6-8 years of customer-facing delivery, consulting, or professional-services experience
- Experience managing people, or a clear readiness to step into team leadership
- Track record of growing customer accounts or managing a book of business
- Bachelor's degree in a technical field (or equivalent)
- Ability to travel ~25%
More about this role
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.
We're expanding our Delivery team as our customer base grows. The Director, Agent PM leads a portfolio of engagement managers and the customers they serve — accountable for the health of every deployment in that portfolio,...
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