Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consistent support. Backed by Norwest.
About the role
This role reports to the VP of Product, owns the practice outright, and comes with two designers attached – our Conversation Design Lead and a Lead / Principal Product Designer whose role you’ll define and hire.
What they're looking for
- Based in a US or Canadian timezone
- 10+ years of product design experience, including 2-3+ at the director or principal level
- Experience leading or growing designers, whether or not you had the title
- Experience owning design for an enterprise or operational product
- We care about the scope of what you've owned, not years on a résumé. If you're unsure whether you're at this level, apply anyway. We'd rather assess it than have you self-select out
More about this role
At Replicant, we believe AI should work for people, starting with customer service. That's why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We're leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you're excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you'll love it here.
This role reports to the VP of Product, owns the practice outright, and comes with two designers attached – our Conversation Design Lead and a Lead / Principal Product Designer whose role you’ll define and hire.
Roughly 80%...
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