Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consistent support. Backed by Norwest.
About the role
Contribute to patterns, design, and implementation of our domains; help shape the future of platform engineering at Replicant. Build and improve systems that help reduce toil and enable Replicant's production infrastructure to remain available and operable under large-scale, real-time conversational AI traffic.
More about this role
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We are leading the shift from legacy systems to AI-first service, powered by large language models ( LLMs ) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.
Our SRE team builds - not just supports - an AI-native platform, and they own exciting domains like platform and harness engineering, site reliability, cloud infrastructure, CI/CD, DevEx, observability, incident...
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