Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consistent support. Backed by Norwest.
About the role
Own AI agents for your assigned customers across the full lifecycle: discovery, design, build, evaluation, launch, and live operation. Sit with customers, map their workflows, and translate ambiguous business goals into a concrete agent scope: what the agent handles, what it escalates, and what success looks like. Uncover the customer's real business rules, including the unwritten ones, and pin them down so the agent enforces that business logic strictly.
More about this role
At Replicant, we believe AI should work for people, starting with customer service. That's why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you're excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you'll love it here.
Our customers don't buy software. They buy a working AI agent that answers their calls, resolves their customers' problems, and holds up in production. As a Senior Software Engineer, Agents on our Delivery team, you make...
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