Measure, report, and act on your packaging footprint with the leading packaging sustainability and compliance platform. Simplify your impact today. Backed by Pear VC.
About the role
The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale — responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business.
What they're looking for
- 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth
- Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines
- Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders
- Strong project management skills — able to run multiple workstreams in parallel without dropping the ball
- Experience with HubSpot or a comparable CRM, you keep your data clean and use it to drive decisions
- AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions
More about this role
Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.
rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.
Headquartered in New York. Learn more at repurpose.global.
The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale — responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business. This role requires strong project management instincts, comfort with large data sets, and the ability to operate with precision in a fast-moving, highly regulated industry.
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