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Customer Success Specialist, SMB

Reputation · Remote (US) · Remote

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About Reputation

The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.

About the role

Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis. 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company. Found on 1752vc Careers, the job board for startup and VC roles.

More about this role

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role At Reputation

Do you have a passion for the customer experience, customer success and driving value for some of the biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and...

Read the full posting on Reputation's site ↗

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