The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.
About the role
Reputation is seeking a Principal Customer Success Manager with deep healthcare and marketing expertise to serve as a strategic advisor and thought partner to a key enterprise client. This highly visible role requires someone who can deeply understand the client’s business and industry, bring a strong point of view to complex challenges, and influence strategy at the executive level while maximizing the value and impact of Reputation’s platform.
What they're looking for
- Serve as a strategic advisor and thought partner to senior client leaders
- Maintain and deepen understanding of the client’s business, healthcare landscape, competitive environment, marketing strategy, and evolving priorities
- Advise clients on how to leverage Reputation’s platform, data, and insights to address strategic business and marketing objectives
- Develop and execute account strategies focused on measurable outcomes, long-term value, retention, and growth
- Build relationships with executive sponsors and stakeholders across marketing, operations, customer experience, digital, and other relevant functions
- Bring healthcare, marketing, and business expertise to challenge assumptions, surface opportunities, and translate data and insights into actionable strategies
More about this role
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Reputation is seeking a Principal Customer Success Manager with deep healthcare and marketing expertise to serve as a strategic advisor and thought partner to a key enterprise client. This highly visible role requires someone who can deeply understand...
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