The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.
About the role
We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high performing teams.
What they're looking for
- Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility
- Territory Planning and Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories
- Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes
- Bid Desk ownership: Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements, to ensure Reputation’s commitments will be met
- Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance
- Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack to optimize sales processes and performance
More about this role
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team at Reputation.com. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for...
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