The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.
About the role
Managing all aspects of client success from post onboarding, training, upsell and ultimately renewal. Managing client expectations for workflow and responsibilities.
What they're looking for
- Managing all aspects of client success from post onboarding, training, upsell and ultimately renewal
- Managing client expectations for workflow and responsibilities
- Build strong relationships and maintain frequent engagement with customer sponsors & stakeholders at all levels of the organization
- Providing world-class customer service, through organization, urgency and strategy
- Collaborating effectively with sales, product, data science and peers to maximize the customer experience
- Be a positive contributor to “the team” in order to maximize Reputation’s short and long-term revenue targets
More about this role
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Your Role At Reputation
Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing?...
Browse similar: Startup jobs · Remote jobs