R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits. Backed by Bessemer and ICONIQ.
About the role
5+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company. 2-3 years of experience in accounting and or restaurant hospitality or equivalent.
What they're looking for
- 5+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company
- 2-3 years of experience in accounting and or restaurant hospitality or equivalent
- Previous experience implementing and or supporting Restaurant 365 software
- Ability to travel 15%
- Proficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint
- Clear communicator with a professional presence
More about this role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams.
Develop long-term relationships customers leading to high adoption, retention, and customer satisfaction.
Ensure delightful experiences for clients in your portfolio during all stages of the customer journey.
Strategize with customer to meet and exceed their target goals and ROI.
Handle...
Browse similar: Startup jobs