Deploy AI voice agents in minutes with 95.7% workflow accuracy, benchmarked ahead of 6 platforms. Pilot on real calls before you sign anything. Backed by Y Combinator.
About the role
We're hiring a Customer Success Engineer on a long-term 1099 contract to help enterprise customers successfully deploy and scale AI voice agents in production. You'll work directly with customers to build AI voice agents, design integrations, troubleshoot deployments, and solve technical problems. The role sits at the intersection of software engineering, customer success, and AI deployment.
What they're looking for
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- 2–8 years of professional experience , ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
- Strong technical problem-solving skills
- Experience working with APIs and debugging technical issues
- Strong communication skills and the ability to explain technical concepts clearly to customers
- Comfortable working directly with customers and building technical solutions with them
More about this role
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
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