Built for investigations that hold up under court. Rev’s legal AI platform turns digital evidence into verified, citable findings to help you manage your case. Backed by Bessemer.
About the role
Lead, coach, and develop a team of three Customer Success Managers, establishing clear expectations and accountability for activation, adoption, retention, expansion, and customer health Manage a small portfolio of strategic customers, serving as a trusted advisor to champions and executive sponsors
What they're looking for
- 6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
- 3+ years of experience leading and developing Customer Success or Account Management professionals
- Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
- Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
- Strong account management or sales orientation, with experience identifying customer needs, developing commercial opportunities, and expanding existing accounts
- Experience building and implementing scalable Customer Success playbooks, processes, and operating rhythms
More about this role
There’s never been a more exciting time to be part of Rev.
Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.
Come build what’s next with us 🚀
Are you a commercially minded Customer Success leader who knows how to turn customer value into lasting retention and growth?
Rev is looking for a Senior Manager, Customer Success to lead and develop a team of three Customer Success Managers (CSMs) while personally managing a small portfolio of strategic customers. This player-coach will help customers activate Rev’s products, integrate them into their workflows, and realize measurable value from the platform.
You will bring a strong account management and sales mindset to Customer Success—building scalable playbooks, strengthening executive relationships, identifying expansion opportunities, and driving adoption, retention, and net revenue retention across...
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