Backed by Khosla.
About the role
As a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution. The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists.
What they're looking for
- A bachelor's degree is required
- A minimum of 3 years of work experience. Experience in healthcare is a plus
- Excellent organizational and time management skills
- Excellent written and verbal communication skills
- Working knowledge of Excel and other Microsoft Office applications
- Ability to analyze, interpret, and develop solutions effectively
More about this role
As a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution. The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists. Excellent communication skills are required to ensure we understand our clients’ needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.
Client Success Associates will establish and maintain professional relationships with clients, which will include face-to-face/virtual meetings, effective written and telephonic communication, active listening, and comprehension skills. Additionally, Client Success Associates maintain high-level client service by executing accuracy, responsiveness, reliability, and professionalism in all interactions. Client Success Associates will demonstrate excellent client service through resourcefulness and a high level of initiative. Responsibilities will include managing the resolution status of routine to complex requests related to our clients' business...
Browse similar: Startup jobs