Rilla is the #1 AI coach for sales teams. Upload your sales process, record your conversations on Rilla, and coach your team 1000x faster. Rilla gives them feedback on every single conversation and lets them do practice roleplays to help them improve. Backed by Bessemer and GV.
About the role
Lead, grow, and develop the CSM team. Set a high bar for how deeply they know each customer, the health of every account, and the outcomes they drive, and coach them hard to clear it. Design and own how Customer Success actually runs at Rilla: the onboarding frameworks, coaching playbooks, and engagement models that get customers to real value and make your team the reason they stay. A signed contract that doesn’t change anyone’s behavior is just churn on a delay.
What they're looking for
- A customer obsessive. You deeply care about delighting customers and solving their pains, not about vanity metrics
- An infinite learner. You’re always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort
- A team player. You love giving and receiving feedback, and learning and growing as a team
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. You’re excited by the unconventional
- Extremely focused. You practice extreme focus in everything you do. You’re always prioritizing your time and resources for maximum efficiency
- Skills & Requirements
More about this role
Rilla builds the leading conversation intelligence software for offline commerce. Salespeople talk, our mobile app records the conversation, and our AI transcribes and analyzes it to make them better at their jobs. We’re bringing the technology of the 21st century’s most innovative companies to the more than 10 million salespeople who work face to face.
We’ve grown from zero to $55M+ in ARR in four years, and we’re profitable. We sell to enterprises like The Home Depot, KKR, Neighborly, and PulteGroup. We’re backed by Google Ventures, Bessemer Venture Partners, Crew Capital, and Broom Ventures.
We hire people with high agency and high urgency. We’re in-office because the best work happens when ambitious people are in the same room.
The Role
This role is for an exceptional individual contributor who’s ready to make the leap into leadership. Someone who’s been the best CSM, account manager, or success-minded seller in the room. The one at the top of the leaderboard, who renews and expands the accounts everyone else gives up on, and who is now hungry to build and lead a team of their own.
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