Ripple is the leading provider of stablecoin-powered cross-border payments and digital asset custody solutions. Discover how we’re driving impact with blockchain. Backed by a16z, GV and 500 Global.
About the role
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
What they're looking for
- Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use
- Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs
- Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization
- Establish regular touchpoints with treasury and finance teams to ensure customers are informed, remain engaged, and provide strategic feedback on product direction
- Act as an internal advocate for customers, partnering with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals
- Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner
More about this role
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
As a Ripple Treasury Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction with Ripple’s treasury solutions. You will play a pivotal role in ensuring our enterprise treasury and finance customers achieve their desired outcomes (value realization) — from streamlining cash management and FX operations to optimizing liquidity and payment workflows. When customers are successful, Ripple benefits through increased retention, solution expansion, and advocacy.
As part of the Global Customer Success Team, you will help solve enterprise...
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