About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.
What they're looking for
- 2+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment
- Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
More about this role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.
- Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
- Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
- Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
- Collaborate...
Browse similar: Startup jobs · Remote jobs