About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.
What they're looking for
- Responsible for supporting our Rippling customers and resolving issues related to our Travel Products
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product
- De-escalate and resolve issues by leveraging platform and industry expertise
- Responsible for documenting product functionality and country-specific nuances and training Global Support Team members
- Become a product expert - you'll be a go-to resource for both customers and coworkers
More about this role
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.
This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
- Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimize...
Browse similar: Startup jobs · Remote jobs