Backed by Insight.
About the role
As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships. These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business requirements. You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience.
What they're looking for
- 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment
- 1+ years of experience leading and coaching client-facing teams
- Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements
- Experience with renewals, client escalations, and expansion opportunities in partnership with Sales
- Strong communication, coaching, organizational, and cross-functional partnership skills
- Ability to use client and portfolio data to identify risks, opportunities, and actions
More about this role
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships. These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business requirements. You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience. You partner across Rithum to resolve client needs and deliver strong outcomes across the portfolio.
Rithum empowers employees across all roles to...
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