Backed by Insight.
About the role
As a Software Support Specialist , you play a crucial role in providing accurate and timely support to our clients. You will provide support by addressing inbound software queries through various channels such as portal, email, telephone, and chat. Your responsibilities include promptly responding to clients’ requests, accurately documenting issues and resolutions, and proactively identifying trends for management attention.
What they're looking for
- 1+ years computer/technical/call center client service experience
- Excellent communication (written and verbal English), interpersonal and problem-solving skills
- Ability to organize work and multi-task
- Demonstrated ability to write in a clear, concise, organized manner with an appropriate level of detail
- Experience with Windows computing environment, MS Office
- Effective collaborator with proven process improvement skills
More about this role
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
As a Software Support Specialist , you play a crucial role in providing accurate and timely support to our clients. You will provide support by addressing inbound software queries through various channels such as portal, email, telephone, and chat. Your responsibilities include promptly responding to clients’ requests, accurately documenting issues and resolutions, and proactively identifying trends for management attention. You use your knowledge and expertise to mentor/coach new team members and assist Level 1 associates. This position may require working specific...
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