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Analytics Engineer, Conversational Analytics

Ro · New York, NY · Hybrid

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About Ro

Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more. Backed by General Catalyst.

About the role

We are looking for an Analytics Engineer who will supercharge the organization by more fully unlocking Conversational Analytics. You thrive in a startup setting, where every day is different and the problems that you’re tackling don’t have established solutions. 1) building data models/semantic models, documentation, context, and evaluations to strengthen our LLMs’ ability to consistently achieve the correct answers, and

What they're looking for

  • For the first 2-3 months, embed with a stakeholder team to dive into day-to-day analyst work, build stakeholder relationships, and develop business fluence
  • Build foundational data models, semantic models, documentation, and context that power conversational analytics across a variety of data domains (growth, product, business metrics, operations etc.)
  • Approach opaque, unstructured problems by developing core analytic frameworks and standardized semantic models that shape the way the company thinks about our business
  • Communicate and collaborate with different stakeholders to identify opportunities and build solutions that standardize our data approach to common problems across the company
  • Teach and guide stakeholders on best practices for using LLMs for their own data needs, and distill what works into reusable training materials
  • Develop and maintain AI evaluations for conversational analytics, tracking accuracy programmatically and building stakeholder feedback loops
More about this role

At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.

We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.

At Ro, technology isn’t just a function… It's core to how we deliver care . We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.

…and we’re just getting started.

As part of Tech @ Ro , you’ll work on systems that operate at scale, with an opportunity to:

  • Solve complex, high-concurrency problems across a full-stack platform
  • Build and ship quickly with tight feedback loops and real-world impact
  • Own systems end-to-end, from architecture to production performance
  • Work alongside experienced operators, technical leaders, and clinicians
  • Help define how modern healthcare should be delivered

We’re a performance-driven team with a strong sense of ownership and...

Read the full posting on Ro's site ↗

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