Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more. Backed by General Catalyst.
About the role
Ro is building a team focused on shipping LLM-powered products across the patient experience, clinical operations, and internal tooling.
What they're looking for
- Design, build, and ship production LLM powered features end-to-end
- Build the AI application layer, including prompt orchestration, tool calling, retrieval (RAG), embeddings, agent workflows, and structured outputs
- Develop evaluation infrastructure, including regression suites, LLM-as-a-judge evaluations, synthetic datasets, human review workflows, and quality metrics that catch regressions before users do
- Design observability systems that measure accuracy, latency, cost, hallucination rates, and model behavior in production
- Build safety and reliability guardrails that ensure AI systems meet quality, compliance, and operational requirements
- Evaluate and integrate third-party tools, including orchestration frameworks, evaluation platforms, vector databases, and model providers, and make pragmatic build-versus-buy decisions
More about this role
At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.
We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.
At Ro, technology isn’t just a function… It's core to how we deliver care . We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
…and we’re just getting started.
As part of Tech @ Ro , you’ll work on systems that operate at scale, with an opportunity to:
- Solve complex, high-concurrency problems across a full-stack platform
- Build and ship quickly with tight feedback loops and real-world impact
- Own systems end-to-end, from architecture to production performance
- Work alongside experienced operators, technical leaders, and clinicians
- Help define how modern healthcare should be delivered
We’re a performance-driven team with a strong sense of ownership and...
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