Rocket Lawyer makes the law affordable and simple. Create and sign legal documents online, get legal advice from attorneys, incorporate your business, and more! Backed by GV.
About the role
Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents. This role will report to the Sr. Director, Operations and be responsible for managing payments in the US, and a small number of international markets.
What they're looking for
- Maintain granular command of Risk Management tactics including Rocket Lawyer and vendor risk rules and their impacts, constantly analyzing and reporting impacts and efficacy of each
- 8-10 years in payments at a SaaS or subscription-based e-commerce business
- Expert-level understanding of credit/debit card processing and intimate familiarity with all facets of the payment card processing ecosystem, alternative payment method experience helpful
- Experience with Stripe is essential
- Demonstrated track record developing and managing high-performing teams with excellent morale
- Proven history of effective cross-functional partnership and collaboration with key stakeholders, peers and other internal constituents
More about this role
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents. This role will report to the Sr. Director, Operations and be responsible for managing payments in the US, and a small number of international markets.
- Collaborate on and actively contribute to the development and delivery of Rocket Lawyer’s overall billing, payment processing and payment risk management roadmap
- Effectively...
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