Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking. Backed by Madrona.
About the role
This is an opportunity to join Route’s Business Development team at an exciting stage of growth and make a visible impact on how we build pipelines across our Commercial business. You won’t just be executing a playbook; you’ll have the opportunity to learn, contribute, and grow alongside a team that is investing in the next generation of sales talent at Route.
What they're looking for
- 1+ year of experience in sales, customer service, retail, hospitality, or another customer-facing, goal-oriented environment
- Confidence communicating over the phone and comfort with cold calling in a high-volume outbound environment
- Strong verbal and written communication skills, with the ability to engage prospects clearly and professionally
- A results-driven mindset with a track record of working toward individual or team goals
- Strong organization and attention to detail, including the ability to manage multiple prospects, follow-ups, and priorities
- Curiosity about e-commerce, how businesses grow, and the challenges merchants face
More about this role
When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.
Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.
Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth,...
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