Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking. Backed by Madrona.
About the role
Route is looking for a Sr. Product Manager to lead Route’s Checkout product, owning the strategy, performance, and evolution of one of the company’s most critical consumer-facing experiences. You will be responsible for driving key business metrics including checkout conversion and take rate, while shaping how merchants and consumers engage with the Route platform at scale.
What they're looking for
- 5+ years of product management experience within B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms
- Proven ownership of revenue-driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance
- Deep understanding of Shopify’s ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities
- Experience building and scaling checkout, upsell, or post-purchase experiences within Shopify or adjacent eCommerce ecosystems
- Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system tradeoffs
- Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes
More about this role
We are Route
Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.
Route is on a mission to connect the world’s commerce. Through our network of +5 million Route App users and 15,000 merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s coolest direct-to-consumer brands to happy, repeat customers.
Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.
Don’t just take our word for it! Discover what life at Route has to offer .
The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering...
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