Rox provides an artificial intelligence software platform that supports sales teams with account research, engagement planning, and monitoring of customer activity. Backed by General Catalyst.
About the role
Own a book of post-go-live accounts through Momentum, Growing, At-Risk, and Active Expansion stages with clear success criteria per account Drive adoption and proof of value in the first period after go-live: consumption ramping, value evidence captured, and adjacent-team introductions while goodwill is highest Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in customer success or post-sales, with ownership of retention, utilization, or expansion outcomes
- Track record managing relationships with VP-level stakeholders or above
- Strong balance of strategic thinking and operational execution, comfortable moving from an exec QBR to a deployment debug in the same day
- Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline
- Deep empathy for enterprise customers and a passion for helping them succeed
- Strong analytical mindset, fluent working with metrics, success criteria, and customer data
More about this role
At Rox , we believe in empowering people to do their best work.
Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work.
We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.
Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.
Nothing is possible without the world-class team, assembled to redefine how businesses operate.
Founded and exited successful companies
Held the highest positions at Google, AWS, Confluent, and New Relic
Won IMO and IOI gold medals
Published field-defining papers
We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré.
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