Rox provides an artificial intelligence software platform that supports sales teams with account research, engagement planning, and monitoring of customer activity. Backed by General Catalyst.
About the role
Own the customer product support queue end to end: intake, triage, reproduction, resolution, and clear customer communication Protect support SLAs, with faster handling for severe product-impairing and loss-of-functionality issues Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in technical support, solutions engineering, or a similar customer-facing technical role in B2B SaaS
- Strong troubleshooting instincts across systems that touch SaaS apps, APIs, identity, and data integrations
- Comfort reading logs, reproducing bugs, and explaining technical findings to both technical and non-technical audiences
- Clear written communication: customers should leave every thread knowing status, next step, and owner
- Experience with CRM and GTM stacks (Salesforce, HubSpot, or similar) is a plus
- Familiarity with SQL or a scripting language for investigating customer data issues is a plus
More about this role
At Rox , we believe in empowering people to do their best work.
Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work.
We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.
Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.
Nothing is possible without the world-class team, assembled to redefine how businesses operate.
Founded and exited successful companies
Held the highest positions at Google, AWS, Confluent, and New Relic
Won IMO and IOI gold medals
Published field-defining papers
We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré.
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