Rox provides an artificial intelligence software platform that supports sales teams with account research, engagement planning, and monitoring of customer activity. Backed by General Catalyst.
About the role
This is a founding-level IT Support Engineer role for someone who is equal parts hands-on troubleshooter, systems thinker, and comfortable owning problems end to end with minimal process in place.
What they're looking for
- 3–5+ years of experience in IT systems engineering, ideally at a fast-growing company
- Hands-on administration experience with Okta or a comparable Secure ID/SSO platform
- Working knowledge of SSO, SAML, OIDC, and SCIM
- Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
- Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
- Scripting ability in Python and Bash, with demonstrable automation you've shipped
More about this role
Rox is building the AI-native revenue operating system for modern go-to-market teams. Backed by Sequoia, GV, and General Catalyst, we're working with ambitious enterprise teams to replace fragmented CRM workflows with intelligent, autonomous systems. Rox connects data across the GTM stack, deploys AI agents to do real work, and gives revenue leaders a clear, shared picture of what actually drives outcomes.
We're a small, fast-moving Series A team taking on one of software's most entrenched categories, and we're winning by combining deep technical rigor with obsessive focus on usefulness.
IT and Security at Rox isn't a back-office function. It's the infrastructure everyone in the company depends on every day, often without realizing it. Today, this function is one person: a Head of Security who owns everything from Field CISO to IT/Security help desk. We're hiring an IT Support Engineer to be the hands-on presence day to day, managing the support queue, automating tasks, and keeping people productive and secure, while helping build the IT engineering foundations the company needs for its next stage of growth.
You'll be joining at the ground floor of this function in our San...
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