AI infrastructure with on-demand GPUs and serverless compute. Run training, inference, and batch workloads on the cloud with Runpod. Backed by AI Grant.
About the role
Serve as the main point of contact for a portfolio of existing accounts. Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
What they're looking for
- 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure)
- Strong technical acumen with the confidence to engage both developers and executives
- Strong relationship skills, ability to manage multiple stakeholders (technical and business)
- Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention
- Comfortable analyzing usage data, spotting trends, and making recommendations based on that
- Excellent communication (verbal and written) and presentation skills
More about this role
Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers .
We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.
As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting.
Success in...
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