AI infrastructure with on-demand GPUs and serverless compute. Run training, inference, and batch workloads on the cloud with Runpod. Backed by AI Grant.
About the role
We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.
What they're looking for
- At least 5 years professional experience in technical customer support
- Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience
- Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems
- Strong problem-solving skills and the ability to analyze and resolve technical issues
- Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin
- Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python
More about this role
Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers .
We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.
As a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.
Please note : this position requires availability on weekends as per business requirements
Provide...
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