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Creative Support Specialist, Enterprise

Runway Health · Remote · Remote

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About Runway Health

Affordable, convenient travel health medications for motion sickness, sleeplessness, altitude sickness, malaria prevention and traveler's diarrhea. Backed by Techstars.

About the role

*Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for people who are deeply versed in the Runway product and can take a strategic and creative view to Enterprise Support. If that's you, read on!

What they're looking for

  • Experience with a mix of video editing, content creation, creative workflows, or generative AI tools
  • 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
  • Proven track record handling enterprise customers and complex escalations
  • History of working autonomously with minimal supervision
  • Examples of process improvements or systems you've built
More about this role

We are building AI to simulate the world through merging art and science.

We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.

World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.

Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.

*Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle

We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500...

Read the full posting on Runway Health's site ↗

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