SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensurin g a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
What they're looking for
- Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities
- Member Support
- Provide clear, compassionate communications about authorizations, approved providers, and denials
- D eliver timely documentation to both members and health plans
- Health Plan R elations
More about this role
SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensurin g a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
- Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
- Member Support
- Provide clear, compassionate communications about authorizations, approved providers, and denials.
- D eliver timely documentation to both members and health plans.
- Health Plan R elations
- Build and maintain positive partnerships with approval teams at each Health Plan
- Data & Reporting
- Maintain accurate , detailed records in alignment with compliance requirements.
- Productivity & Quality
- Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
- Flexibility
- Adapt to changes in travel schedules and...
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