SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them.
What they're looking for
- Vendor Partnership Management:
- Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams
- Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations
- Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation
- Cross-Functional Coordination:
- Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution with SafeRide Health standards
More about this role
Role Overview
Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track.
Primary Responsibilities
- Vendor Partnership Management:
- Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams.
- Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations.
- Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation.
- Cross-Functional Coordination:
- Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution with SafeRide Health standards.
- Translate client and internal...
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