SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!
More about this role
Job Description
We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!
Primary Accountabilities
· Route and dispatch advance notice and short notice trip request
· Monitor live trip monitoring dashboards for on-time performance
· Follow real-time trip recovery processes
· Ensure trips are routed to the most cost-effective mode of transportation
· Work closely with transportation providers and healthcare facilities for any real-time issues
· Monitor for mode of transport errors
· Other duties as assigned
Required Education and Experience
· High school diploma or equivalent
Preferred Education and Experience
· Some college preferred
· Knowledge of Medicaid NEMT guidelines
· Knowledge of Texas transit systems and providers
· Prior inbound call center experience
· Minimum of one (1) year transportation/delivery logistics experience
· Experience with transport management systems
· Bilingual Spanish
Skills
· Outstanding problem-solving skills and ability to use soft skills in a high stress environment
· Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively...
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