SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
We are looking for an experienced Routing (Dispatch) Supervisor to lead our growing routing team in San Antonio, TX! SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining our proprietary tech platform with a nationwide network of vetted transportation providers, we empower payers and health systems to deliver smarter, more reliable non-emergency medical transportation.
What they're looking for
- Lead, coach, and develop a team of Routing (Dispatch) Coordinators responsible for routing and dispatching advance notice and short notice trip requests
- Oversee daily routing and dispatch operations, ensuring coverage, productivity, and adherence to standard operating procedures across all shifts
- Monitor live trip monitoring dashboards and team performance against on-time performance targets, intervening when metrics fall below standard
- Serve as the escalation point for real-time trip recovery, resolving complex or high-impact issues with transportation providers and healthcare facilities
- Ensure trips are routed to the most cost-effective mode of transportation and audit for mode of transport errors, driving corrective action and retraining as needed
- Manage team scheduling, shift coverage, timekeeping, and PTO to maintain uninterrupted dispatch operations
More about this role
Job Description
We are looking for an experienced Routing (Dispatch) Supervisor to lead our growing routing team in San Antonio, TX!
Primary Responsibilities
- Lead, coach, and develop a team of Routing (Dispatch) Coordinators responsible for routing and dispatching advance notice and short notice trip requests
- Oversee daily routing and dispatch operations, ensuring coverage, productivity, and adherence to standard operating procedures across all shifts
- Monitor live trip monitoring dashboards and team performance against on-time performance targets, intervening when metrics fall below standard
- Serve as the escalation point for real-time trip recovery, resolving complex or high-impact issues with transportation providers and healthcare facilities
- Ensure trips are routed to the most cost-effective mode of transportation and audit for mode of transport errors, driving corrective action and retraining as needed
- Manage team scheduling, shift coverage, timekeeping, and PTO to maintain uninterrupted dispatch operations
- Conduct quality assurance reviews, one-on-ones, and performance evaluations; deliver coaching and corrective action in partnership with leadership and HR
-...
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