SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
SafeRide Health is seeking a detail-oriented and proactive Standing Orders Coordinator to manage recurring transportation schedules for members requiring ongoing medical care. In this role, you will ensure members receive timely and uninterrupted access to life-sustaining treatments by maintaining accurate standing order schedules, processing change requests, and supporting operational excellence.
What they're looking for
- Work through your assigned audit list in priority order, from highest to lowest risk, using company reporting tools and tracking systems
- Manage recurring ride schedules to ensure accurate and timely service
- Maintain data accuracy and consistency across relevant tools and systems
- Review, prioritize, and resolve incoming requests and escalations related to ride schedules
- Meet daily productivity targets: approximately 35 audits per day for higher-priority cases, or contribute to a team goal of 150 standing order renewals per day (about 37–40 per person)
- Document resolutions clearly and escalate complex issues as appropriate to your leadership team
More about this role
Role Overview
SafeRide Health is seeking a detail-oriented and proactive Standing Orders Coordinator to manage recurring transportation schedules for members requiring ongoing medical care. In this role, you will ensure members receive timely and uninterrupted access to life-sustaining treatments by maintaining accurate standing order schedules, processing change requests, and supporting operational excellence.
In addition, you will be responsible for conducting audits to ensure the accurate setup of all critical standing order appointments. This includes verifying ride details, confirming schedule accuracy, and correcting discrepancies to maintain data integrity. You will oversee all standing order rides, monitor recurring trips for accuracy and completion, and manage escalations to ensure a seamless and reliable member experience.
Primary Responsibilities
Standing Order Management
- Work through your assigned audit list in priority order, from highest to lowest risk, using company reporting tools and tracking systems.
- Manage recurring ride schedules to ensure accurate and timely service.
- Maintain data accuracy and consistency across relevant tools and systems.
Change...
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